Grievance Officer Policy

Effective date: 2025-08-01

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-commerce) Rules, 2020, MyWestern (operated by J A Creation) has appointed a Grievance Officer to address customer concerns and ensure prompt resolution of complaints.

👤 Grievance Officer Details

Name: Nikunj Sakariya

Email: info@mywestern.in

Phone: +91 97240 77763

Address:
95 Bhidbhanjan Society, 1st Floor
Near Sardar Patel School, Nanavarachha
Surat – 395006, Gujarat, India

🕒 Complaint Handling Procedure

Customers may submit grievances via email or phone. Every grievance will be acknowledged within 48 hours of receipt. We aim to resolve complaints within 30 days. If additional time is required, we will inform the complainant in advance.

✅ Scope of Grievances

• Order fulfillment, shipping, or delivery delays
• Return, refund, and exchange complaints
• Payment, billing, and transaction issues
• Misuse of personal information or data protection concerns
• Any other customer rights under applicable laws and rules

📌 Escalation

If you are unsatisfied with the resolution provided by the Grievance Officer, you may escalate the issue to the relevant consumer forum or authority as per applicable law.