Return Exchange Policy

🔁 EXCHANGES & RETURNS POLICY – MyWestern

📌 ADDITIONAL CHARGES

• ₹100 return charge will apply for all returns.

• ₹100 exchange charge will apply for all exchanges.

• Important: If you use a COUPON CODE, no returns will be accepted.

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We want you to love your purchase. If something isn’t right, we offer easy returns and exchanges.

• Eligibility: Return/exchange requests must be raised within 5 days of delivery. Products must be unused, unwashed, unworn, and returned with original tags/packaging.

• Charges: A nominal charge of ₹100 per return/exchange applies to cover logistics.

• Refunds: We do not issue refunds to your original payment method. All refunds will be provided only as Store Credit, valid for 6 months from the date of issue.

  Exclusions: Clearance items and products purchased using discount codes are not eligible for return/exchange.

• Self-Ship: If reverse pickup is unavailable, customers may self-ship. Return address will be provided via email.

• Process:

  1. Submit a return request on our website.

  2. Reverse pickup arranged in 3–4 business days.

  3. Refund/credit issued within 5–7 days after quality check.

 

 

🔄 EXCHANGES

At MyWestern, we strive to deliver the perfect fit and premium quality. In case the product doesn’t suit your size, we offer a hassle-free exchange process.

✅ Eligibility:

• Request an exchange within 5 days of delivery using your order number via our website.

• The product must be unused, unwashed, unworn, and returned with original tags and packaging.

• Note: Products purchased in clearance sales are not eligible for return or exchange.

🚨 IMPORTANT RULE

 Exchange is allowed ONLY ONE time per order.

(Second exchange request for the same order will not be accepted.)

🔧 Exchange Process:

1. Submit an exchange request on our website: RAISE RETURN REQUEST

2. A reverse pickup will be arranged within 3 to 4 days

3. Handover the product with tags intact to the pickup agent.
   (Improper returns or used items will be rejected)

4. After pickup, you will receive a COUPON CODE (value excludes COD charges) via email within 24 hours.

5. Use this code to place a fresh order for a new size or another product.

6. For exchanges, your new product will be shipped within 48 hours post pickup.
   Updates will be sent on email & WhatsApp.

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💰 REFUNDS

• All refunds are issued as a COUPON CODE for future purchases.

• No refunds will be processed to bank accounts.

• The coupon code will match the product value (excluding COD handling).

• If a COUPON CODE was used for original purchase, the item cannot be returned.

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🚚 UNSERVICEABLE PIN-CODES / SELF-SHIP

If your PIN code is not serviceable by our courier for reverse pickup:

• You can self-ship the product to the address below.

• Our return courier partner is Delhivery.

• Once we receive and review your return, your exchange/refund process will be initiated.

📍 Return Address:
MyWestern
95-Bhidbhanjan Society , 1st Floor ,near sardar patel school   Nana Varachha
Surat - 395006

⚖ DISPUTE RESOLUTION

Once an order is placed, it cannot be cancelled.
All decisions by MyWestern are final.
This policy is governed by the Information Technology Act, 2000 (India).
Jurisdiction: Surat, Gujarat, India.

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📞 Support

For any issue, contact us on WhatsApp only at
📱 +91 9724077763
📧 Email: info@mywestern.in

Please share tracking details & courier receipt for self-ship returns so we can process your request smoothly.