Return Exchange Policy

🔁 EXCHANGES & RETURNS POLICY – MyWestern

📌 ADDITIONAL CHARGES

• ₹100 return charge will apply for all returns.

• ₹100 exchange charge will apply for all exchanges.

• Important: If you use a COUPON CODE, no returns will be accepted.

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We want you to love your purchase. If something isn’t right, we offer easy returns and exchanges.

• Eligibility: Return/exchange requests must be raised within 5 days of delivery. Products must be unused, unwashed, unworn, and returned with original tags/packaging.

• Charges: A nominal charge of ₹100 per return/exchange applies to cover logistics.

• Refunds: We do not issue refunds to your original payment method. All refunds will be provided only as Store Credit, valid for 6 months from the date of issue.

  Exclusions: Clearance items and products purchased using discount codes are not eligible for return/exchange.

• Self-Ship: If reverse pickup is unavailable, customers may self-ship. Return address will be provided via email.

• Process:

  1. Submit a return request on our website.

  2. Reverse pickup arranged in 3–4 business days.

  3. Refund/credit issued within 5–7 days after quality check.

 

 

🔄 EXCHANGES

At MyWestern, we strive to deliver the perfect fit and premium quality. In case the product doesn’t suit your size, we offer a hassle-free exchange process.

✅ Eligibility:

• Request an exchange within 5 days of delivery using your order number via our website.

• The product must be unused, unwashed, unworn, and returned with original tags and packaging.

• Note: Products purchased in clearance sales are not eligible for return or exchange.

🔧 Exchange Process:

1. Submit an exchange request on our website: RAISE RETURN REQUEST

2. A reverse pickup will be arranged within 3 to 4 days

3. Handover the product with tags intact to the pickup agent.
   (Improper returns or used items will be rejected)

4. After pickup, you will receive a COUPON CODE (value excludes COD charges) via email within 24 hours.

5. Use this code to place a fresh order for a new size or another product.

6. For exchanges, your new product will be shipped within 48 hours post pickup.
   Updates will be sent on email & WhatsApp.

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💰 REFUNDS

• All refunds are issued as a COUPON CODE for future purchases.

• No refunds will be processed to bank accounts.

• The coupon code will match the product value (excluding COD handling).

• If a COUPON CODE was used for original purchase, the item cannot be returned.

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🚚 UNSERVICEABLE PIN-CODES / SELF-SHIP

If your PIN code is not serviceable by our courier for reverse pickup:

• You can self-ship the product to the address below.

• Our return courier partner is Delhivery.

• Once we receive and review your return, your exchange/refund process will be initiated.

📍 Return Address:
MyWestern
95-Bhidbhanjan Society , 1st Floor ,near sardar patel school   Nana Varachha
Surat - 395006

Dispute Resolution
Once an order has been placed on MyWestern, it cannot be cancelled. In all such matters, the decision taken by MyWestern shall be final and binding. This policy is governed by the Information Technology Act, 2000 (India), and you agree to submit to the exclusive jurisdiction of the courts in Surat, Gujarat, India.

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📞 Support

For any issue, contact us on WhatsApp only at
📱 +91 9724077763
📧 Email: info@mywestern.in

Please share tracking details & courier receipt for self-ship returns so we can process your request smoothly.